The Teller’s Tale

John Kay in an interview last year for The Mint, singled out Handelsbanken as a ray of hope in the banking world. According to Kay, it “had grown quite rapidly by offering really a very old-fashioned type of banking services”. The Mint went to talk to the bank’s UK chief of operations, Georgina Silvester, to find out why employees are empowered to make decisions, and where “the branch is the bank” are winning ways.

Georgina Silvester

Georgina was appointed chief operating officer of Handelsbanken in February 2019, following a two year role as head of Brexit implementation. Joining Handelsbanken in 2015 as head of tax, Georgina …

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