- In Jakarta, gig riders for the super-app Gojek are part of peer-support groups, known as communities. These closely knit groups — created based on region, gender, and shared interests — see themselves as the company’s allies.
- The company’s support of community activities makes it appear benign, but experts say the communities help reduce the likelihood of Gojek riders joining unions.
Sri Winarsih, a 41-year-old Gojek rider in Jakarta, was alarmed when a customer failed to show up to collect an order. An unsuccessful delivery could hurt her rating on the super-app, or even result in suspension. But a single message to a WhatsApp group named Komunitas Gojek Jalanan swiftly resolved Winarsih’s problem.
